At Rexco Industries (India), we take pride in the quality of our industrial heating solutions. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which returns and refunds are processed, fully aligned with Google Merchant Center guidelines.
We offer a 7-day return window. You have exactly 7 days from the date of delivery of your order to request a return and refund.
To be eligible for a return, the product must be unused, in its original packaging, and include all accessories. If a product has a manufacturing defect or was damaged during transit, it is fully eligible for a return and replacement/refund.
We offer Free Return Shipping on all eligible returns. There are no shipping charges for returning the product back to us. We will provide a pre-paid return shipping label or arrange a pickup from your address at no cost to you.
We do not charge any restocking fees. The restocking fee for all returns is Rs. 0 (Free).
To initiate a return by mail/courier, please contact us via email at rexco_industries@yahoo.co.in or call us at our support numbers. Once your return request is accepted, we will share the pre-paid shipping label and instructions on how and where to send your package.
Once we receive and inspect your returned product, we will process your refund. The refund will be credited back to your original payment method within 7-10 business days.
If you have any questions or wish to initiate a return, please contact us directly using the following details: